At Sentinet Computing Ltd, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy ensures that you are informed about how we collect, use, and protect your personal information, promoting transparency and building trust. We aim to comply fully with the General Data Protection Regulation (GDPR) and other relevant privacy laws.

Sentinet Computing Ltd is an IT support provider offering tailored technology solutions for small businesses. Our registered office is The Innovation Centre, Highfield Drive, St Leonards on Sea, East Sussex, TN38 9UH. You can contact us at sales@sentinetcomputing.com or by phone at 01424 603603.

We collect personal data that you voluntarily provide to us through forms, email, and direct contact. This may include:

• Contact Details: Name, email address, phone number.

• Business Information: Company name, role, address.

• Technical Information: IP addresses, device identifiers, and cookies when you visit our website. We also collect certain technical data automatically to enhance your experience, such as browser details and usage data.

We use your information for the following purposes:

• Providing IT Services: To manage and deliver our IT support and services.

• Communication: To respond to inquiries, provide updates, and deliver customer support.

• Service Improvement: To better understand how our services are used and improve the overall user experience.

• Marketing: To send you relevant marketing communications, where consent has been obtained.

• Compliance: To comply with legal obligations, such as responding to lawful requests by public authorities.

Under the GDPR, we process your data based on the following lawful bases:

• Consent: When you give us permission, such as signing up for our newsletter.

• Contractual Necessity: When the processing is necessary for us to provide you with a service you’ve requested.

• Legitimate Interest: For internal business purposes, such as improving our services.

We do not sell your information to third parties. We may share your data with trusted service providers that assist us in delivering our services. One of these providers is Tawk, which we use for live chat support. Please note that data collected via Tawk may be stored in the United States. Tawk complies with GDPR, and you can read more about their data protection practices here: Tawk GDPR Compliance. Additionally, there is a Data Processing Agreement (DPA) between Sentinet Computing and Tawk to ensure data protection standards are met. You can review Tawk's DPA here: Tawk DPA. These third parties act as data processors and are contractually obligated to protect your data in compliance with GDPR.

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Typically, we retain data for up to 7 years after the end of our services, unless a longer retention period is required by law. If you terminate our services, we will delete or anonymise your data, unless we are legally obligated to retain it.

You have several rights regarding your personal data, including:

• Access: Request a copy of your personal data.

• Rectification: Correct any inaccuracies in your data.

• Erasure: Request deletion of your data where there is no lawful reason for us to keep it.

• Restriction: Limit how your data is processed.

• Portability: Obtain a copy of your data in a structured format.

• Objection: Object to processing based on legitimate interests or direct marketing.

If you wish to exercise any of these rights, please contact us at sales@sentinetcomputing.com.

We use cookies to improve your experience on our website. Cookies help us analyse web traffic, enhance site functionality, and offer personalised content. We use different types of cookies, including essential cookies for website functionality, analytics cookies to understand user behaviour, and marketing cookies to provide personalised content. You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption, secure servers, and regular monitoring of our systems.

We may transfer your personal data outside of the European Economic Area (EEA), particularly when using third-party services such as Tawk for live chat support, where data may be stored in the United States. If we transfer data outside the EEA, we ensure that adequate safeguards are in place to protect your information in compliance with GDPR.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We review this policy annually to ensure it remains up to date. Any significant changes will be communicated to you through our website or directly via email.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Sentinet Computing Ltd
The Innovation Centre, Highfield Drive, St Leonards on Sea, East Sussex, TN38 9UH
sales@sentinetcomputing.com
01424 603603